Business Process Improvement Consulting
Build a foundation for growth and profit.
We help you improve business processes to increase operational efficiency and effectiveness.
Processes are the key mechanism by which your business drives quality and delivers value. That means proactive process improvement is not only crucial to your business’s operational efficiency and effectiveness, but also its growth and profit.
Efficiency and effectiveness aren’t your only challenges though. You’re also trying to keep pace with market fluctuations, technological advances and consumer trends. Under the pressures of constant change, it’s easy to see why focus goes to fast fixes instead of systematic solutions.
We want to help you move from reactive to proactive process improvements with our proven Business Process Improvement (BPI) approach. Whether you need to improve a specific set of processes or you want to optimize operations across the enterprise, we can help your business simplify and speed up work using tools and techniques from Lean, Six Sigma, Total Quality Management (TQM), Theory of Constraints (TOC), Business Process Management (BPM), Business Process Reengineering (BPR) and more.
Our Operational Excellence experts will help you realize immediate improvements in the metrics that matter to you, like quality enhancements, service upgrades, cost reductions or productivity increases. Together, we can build a strong foundation for your business’s growth and profit through proactive process improvement.
Our Business Process Improvement Services
Process Documentation and Standardization
We help you record and manage process knowledge so you can more easily:
- Train and cross-train in standard operating procedures
- Retain job-specific know-how amidst turnover
- Create functional “playbooks” to enable team collaboration
- Improve consistency in employee expectations and customer experiences
- Support legal, safety, regulatory or compliance requirements
Working together with our BPI experts not only documents your business’s processes, but also reveals opportunities for future operational improvements.
Opportunity Identification and Prioritization
We help your business “workshop” potential process improvements when:
- You have process problems but don’t know their causes or solutions
- You need a structured approach to identifying and prioritizing process improvement opportunities
- You want expert guidance to help you choose the best path forward for operational enhancement
Whatever your business process issue, our Operational Excellence team will work with you to rapidly identify high-speed, high-impact improvement opportunities and make recommendations for a BPI win.
Focused Improvement
If you need to improve specific business processes, then focused BPI can help:
- Remove waste to improve efficiency
- Reduce defects to improve quality
- Relieve variation to improve predictability
- Optimize workflows to decrease operational costs and processing times
- Implement prioritized action plans to deliver value to your customers
Backed by deep knowledge in Lean, Six Sigma and other BPI methods, we help you build capability, capacity and confidence in your journey toward Operational Excellence.
Continuous Improvement
If you want to improve your business’s operations on a continuing basis, our BPI experts can:
- Assess your business’s process maturity and develop plans to evolve it
- Build your employees’ process problem-solving skills and process improvement mindsets
- Provide training and advisory services to stand up your Continuous Improvement Program
- Establish a Center of Process Excellence to support your business’s continuous improvement efforts
Together, we’ll align leadership, establish best practices, implement solutions, manage change and more.
Technology-Enabled Reengineering
Tech-based processes often require special attention, especially when your business:
- Invested in a new system and needs to improve processes to realize the system’s benefits
- Needs to optimize operations prior to or along with a CRM, ERP or other software implementation
- Wants to leverage automation to improve business processes across the enterprise
Informed by our experience in BPM and RPA, we can help your business reengineer tech-based processes with future growth in mind.
BPI Implementation and Execution
Does your business:
- Have a stalled or failing BPI project?
- Lack the organizational bandwidth to focus on BPI?
- Need a dedicated team to make meaningful progress on a BPI project?
- Lack the internal knowledge, skillsets or subject matter expertise for BPI?
- Need help implementing improvement ideas or initiatives that have been sitting on the shelf?
Let our Operational Excellence team help you turn your business process improvement plans into reality.
Centered On You
Our Business Consulting Services are structured to address your end-to-end business needs. We provide comprehensive support for your business across strategy, operations and culture.
Together with our Strategy Alignment and Architecture, Enterprise Portfolio and Program Management, People and Change, and Technology Services partners, our Operational Excellence team uses data to form insights that help you optimize business processes.
Your work with us will be tailored especially for your business. Whatever your business’s challenge, we will engage our collective expertise to guide you.
Connect with us to learn how we can help you focus on continuous improvement and drive competitive advantage
Let’s Collaborate with Us!
From an early stage start-up’s growth strategies to helping existing businesses, we have done it all! The results speak for themselves. Our services work.
Business does not happen in a vacuum.
Technology and digital innovations are spurring business transformation, and growing requires adapting to new products and services — or creating your own. It is our job to provide the experience and expertise to help you create solutions and adapt to new services.
Let’s Collaborate with Us!
Business Process Improvement FAQs
Some frequently asked questions about the service that you may have questions about