Business Process Management (BPM) Consulting
Business process consulting services for business strategy, process optimization, BPM implementation and program management.
Some organizations discuss Business Process Management as process OR technology. Centric Consulting defines Business Process Management as the convergence of process, people AND technology.
Unless all three engines operate in harmony, your business is likely to struggle with operational inefficiencies. You may see:
- Too many manual, error-prone, time-consuming tasks
- Lack of process standardization, definition and documentation
- Inadequate business rules and lack of control
- Inability to scale operations due to process redundancy costs
- Lack of process ownership due to functional silos
- Limited visibility into real-time data and performance
- Process and service delivery bottlenecks and inefficiencies
- Less than stellar customer experience
Business Process Management (BPM) provides end-to-end process optimization driven by deep process analysis, prioritization, visibility and control across your organization.
Business process optimization, which is part of the BPM methodology, ultimately leads to business goal optimization. To get there, make sure your BPM strategy covers:
- Your current process state, including pain points and opportunities
- Your desired future state, including targeted process improvements and organizational vision
- Your plan for getting there, including a BPM roadmap, prioritization and change management plan
Knowing how and when to prioritize the processes that will deliver the most business value to your organization is key to a successful BPM initiative.
What’s Your Enterprise Automation Maturity?
Wondering how effective your automation program is and what your next steps should be? Our enterprise automation maturity assessment will help you identify where you are at in your automation journey and what you can do to take it to the next level.
Why BPM Consulting?
BPM addresses key process optimization areas to unlock your company’s potential. Our BPM consultants tailor solutions that strike the right balance of process improvement, process change and technology implementation.
Visibility
- Understand who is doing what work and when it will be done
- Review timelines based on individual, team, task or business line
- Gain insight into why certain activities take longer than others
Integration
- Redesign for a process-based Service Oriented Architecture (SOA)
- Integrate with systems that do not have APIs by using Robotic Process Automation (RPA)
- Keep your data where it lies now and utilize BPM to manage process data
Modernization
- Update the look and feel of legacy applications to be mobile-friendly and improve employee and customer experience
- Embed your workflows into systems without impacting your ongoing workflows and productivity
- Put your team’s tasks and workflows in a single pane of glass
Process Effectiveness
- Enable process insights with effective and intuitive dashboards
- Identify service delivery bottlenecks and areas for improvement
- Control and correct for inefficient behaviors while standardizing new and improved processes
Our Business Process Management Consulting Services
Business Process Improvement and Transformation
We’ll analyze your business processes using process documentation, definition and modeling to prioritize the opportunities that support a BPM strategy and roadmap in support of your business goals.
Software Analysis and Vendor Selection
These platforms solve multiple process-related issues via automation, collaboration and visibility, eliminating the people, data and application siloes that business processes can operate within.
Careful system integration is key to maximizing the value of BPM. We’ll help you select and integrate the BPM solution that meets your needs and keeps your data safe.
BPMS Implementation and Support
Together we’ll establish a project team that balances your team members with ours to define user stories. We’ll determine the proper sequence to deliver against these stories with increased efficiency and quick time to value.
Process Governance
We’ll provide the guidance and framework needed to ensure your company evolves to a Center of Excellence (CoE) model to enable continuous improvement. We’ll help define the standards, patterns and best practices needed to adopt this mindset throughout the organization.
BPM Managed Services
We provide full lifecycle application management and industry-leading ITIL-based service management processes alongside Our Delivery Model to ensure your organization is set up for success.
Let’s Collaborate with Us!
From an early stage start-up’s growth strategies to helping existing businesses, we have done it all! The results speak for themselves. Our services work.
Business does not happen in a vacuum.
Technology and digital innovations are spurring business transformation, and growing requires adapting to new products and services — or creating your own. It is our job to provide the experience and expertise to help you create solutions and adapt to new services.
Let’s Collaborate with Us!
Our Business Process Management FAQs
Our BPM FAQs address common questions leaders have about BPM’s capabilities, typical services, and transformative business impact. Learn about our approach to implementing intelligent automation solutions, establishing business process governance, providing managed services, and driving continuous improvement. Explore how BPM can streamline operations and accelerate growth for your organization.