Centers of Process Excellence Consulting
Drive competitive advantage with continuous improvement.
We help you infuse your business with a continuous improvement mindset.
To drive competitive advantage amidst ever-evolving technology, economy and culture, you need to infuse your business with a continuous improvement mindset. One surefire way to do that is building a Center of Process Excellence.
You can build a Center of Excellence (CoE) to focus on just about anything your business does—any concept, any methodology, any technology, any solution. A CoE acts as an internal consultancy to support and manage the focused concept, methodology, technology or solution. No matter its focus, a CoE’s grand purpose is to help your business continuously improve operations and processes to deliver higher quality and greater value.
Our Center of Process Excellence experts can help you develop the in-house ability to identify business process improvement (BPI) opportunities and implement operational excellence solutions using our proven approach. Together, we will build a completely customized CoE to infuse your entire business with a continuous improvement mindset that drives your competitive advantage.
Our Center of Process Excellence Components
Leadership Alignment
The success of your Center of Excellence hinges upon strong sponsorship and a clearly defined roadmap. We’ll work with you to align leadership around your Operational Excellence goals.
Organizational Structure
Your Center of Excellence needs a solid structure to succeed. We’ll set you up for success with a charter to define your scope and influence, plus an operating model to frame and guide your BPI work.
Process Architecture
It’s critical that your Center of Excellence understands enterprise-wide processes, the relationships between them and the rules that govern them.
We’ll help you establish process hierarchy and governance so you can maintain enterprise process architecture.
Best Practices
A standardized toolset and playbook allow you to effectively execute BPI projects. We’ll develop and disseminate best practice methodologies, tools, and analytics for your Center of Excellence.
Skills Development
Center of Excellence training and skills development must be aligned to the specific needs of your workforce.
We’ll tailor your training using the right techniques—Lean, Six Sigma, Total Quality Management (TQM) and Theory of Constraints (TOC) to name a few—for your business.
Technology Solutions
BPI and BPM technologies have evolved considerably, allowing organizations to continuously improve.
We’ll partner with your Center of Excellence to assess, select and deploy the best-fit solutions to support your business processes.
Change Management
Organizational Change Management (OCM) helps people adapt and adopt tomorrow’s new reality.
Our People and Change experts can help you manage and communicate change to boost your Center of Excellence effectiveness.
Centered On You
Our Business Consulting Services are structured to address your end-to-end business needs. We provide comprehensive support for your business across strategy, operations and culture.
Together with our Strategy Alignment and Architecture, Enterprise Portfolio and Program Management, People and Change, and Technology Services partners, our Operational Excellence team uses data to form insights that help you optimize business processes.
Your work with us will be tailored especially for your business. Whatever your business’s challenge, we will engage our collective expertise to guide you.
Connect with us to learn how we can help you focus on continuous improvement and drive competitive advantage.
Business does not happen in a vacuum.
Technology and digital innovations are spurring business transformation, and growing requires adapting to new products and services — or creating your own. It is our job to provide the experience and expertise to help you create solutions and adapt to new services.