Enterprise Automation Services
RPA, BPM, AI and Enterprise Automation Services.
You already know automation is here to stay. But what happens when you reimagine processes with a scalable approach to solving your pain points? If you’ve ever looked at a business process and thought “there’s got to be a better way,” enterprise automation is the answer.
It’s not sustainable to simply automate one-off manual tasks. Typical end-to-end business processes operate within and across multiple silos of people, data and applications. As long as these silos remain disconnected, the overall efficiency and scalability of your business processes – and of any automations you implement within them – will be limited.
When implemented strategically, enterprise automation helps fill the gaps between these siloed systems. The most robust enterprise automation frameworks are built by integrating Robotic Process Automation (RPA), Business Process Management (BPM) and Artificial Intelligence (AI) capabilities.
Sustainably automating requires connecting a sound enterprise automation strategy to your business priorities. To accomplish this, you must:
- Understand your current processes
- Define the future state processes you desire
- Align your tools to your needs by translating process components into technical business requirements and IT solution development
- Build your automations based on business-prioritized IT investment decisions
- Assess, rinse and repeat to build a scalable enterprise automation program.
Take Advantage of the Right Enterprise Automation Capabilities
The enterprise automation tools you deploy will vary based on the complexity of your tasks, workflows and data. The types of business problems that you are solving will also determine both how you prioritize your automation journey and the outcomes you can expect to achieve.
That’s why a one-size-fits-all approach to enterprise automation strategy just doesn’t cut it. But how do you know which processes to automate now, and where to go to next? How can you be certain that you leverage the right capabilities for the job? We help businesses determine the highest impact, lowest complexity items first and guide our clients through their entire automation roadmap.
Our Enterprise Automation Services
Business Process Management (BPM)
If you’re looking for a systematic way to design, manage, monitor and optimize your core business processes, then Business Process Management is the approach for you.
Gain enhanced visibility and integration while eliminating bottlenecks from your workflows. Our BPM services include:
- Proof of concept and architectural assessment
- BPM Center of Excellence enablement
- Process intake and analysis
- BPM design and development
- Operations and support, including KPI and metrics reporting
Robotic Process Automation (RPA)
Whether you want to improve the user experience or give your back-office employees a helping hand, Robotic Process Automation helps fill the gap for routine, repeatable, rules-based tasks.
We recommend pairing RPA-automated activities with a BPM methodology to fully automate and improve most business processes. Our RPA services include:
- RPA workshop and evaluation
- Automation proof of concept
- Vendor selection guidance
- RPA development and support
- RPA program kick-off
- Test automation
- RPA as a Service (RPAaaS)
Artificial Intelligence (AI) and Machine Learning (ML)
What happens when automating routine, repeatable, rules-based tasks is not enough? Artificial Intelligence and Machine Learning support and extend your use of bots and other RPA initiatives, enabling true end-to-end automation in your organization.
Get ready for an AI-augmented workforce. Our AI and ML services include:
- AI strategic planning, governance and security
- AI readiness and adoption workshops
- AI / ML proof of concept and rapid pilots
- Custom or off-the-shelf ML models
- AI-powered customer experience journeys
- ML Platform as a Service (PaaS)
- AI implementations and integrations
- End-to-end AI development, deployment and maintenance
Existing Systems and Applications
Enterprise process automation doesn’t happen in a vacuum. Our combined approach of BPM, RPA, AI and other solutions takes your entire organizational context into account.
We help you maximize the value of your existing stack while matching key processes with the systems and tools that are already at your disposal. We can help you:
- Improve ROI on existing technology investments
- Mature knowledge, utilization and performance of your existing ERPs and platforms
- Lead adoption and change management best practices
- Provide support for bots already in production
- Leverage reuse of test and automation components
Data Solutions
Business engagement is critical to achieving shared awareness, vision and buy-in on a scalable enterprise automation framework. One surefire way to win that engagement is with metrics.
Automation can uncover a wealth of valuable data, but it must be managed. We can help you make sense of it all with:
- Data warehouses/data lakes
- Visualization and reporting platforms
- Extract Load Transfer (ETL) tools
- Intelligent Document Processing (IDP)
- ML-powered predictive analytics
- Custom data integrations, governance and hygiene
How Enterprise Automation Consulting Addresses Your Challenges
Business Process Improvement
These challenges pile up over time, hampering growth, reducing customer satisfaction and increasing operational costs.
We address these pain points and others by:
Analyzing and optimizing workflows to identify bottlenecks, redundancies and areas of waste
Implementing strategies to streamline processes, automate repetitive tasks and eliminate unnecessary steps
Optimizing resource allocation, communications and operational agility with the application of methodologies like Lean and Six Sigma
Fostering a culture of continuous improvement and change agility
Enabling you to achieve higher productivity, reduced costs, improved customer satisfaction and a sustainable competitive advantage in the marketplace.
Automation Governance
Without proper oversight, you may face issues like inconsistent implementation, lack of alignment with business objectives, and difficulties scaling your automation initiatives.
We address these pain points and others by:
Establishing a structured framework and processes to effectively manage and govern automation initiatives
Creating clear objectives, strategies and guidelines for automation adoption
Streamlining the identification, prioritization and execution of automation projects, fostering consistency and standardization across your enterprise
Providing mechanisms for tracking and measuring the success of your automation initiatives, enabling continuous monitoring, feedback and improvement
Empowering you to optimize automation efforts, realize greater returns on investment, mitigate risks and foster a culture of innovation and collaboration.
Technology Enablement
These challenges impede operational efficiency and hinder decision-making processes and limit the potential of your existing and future investments.
We address these pain points and others by:
Strategically assessing existing technology infrastructure, identifying gaps and inefficiencies to implement solutions to enhance connectivity, integration and accessibility
Facilitating seamless adoption and integration of the appropriate technologies for your business
Leveraging modern technologies such as cloud computing, data analytics, artificial intelligence and automation
Streamlining processes, data management and access to real-time information and insights
Enabling collaboration, communication and knowledge-sharing across departments and teams, breaking down silos and fostering a culture of innovation.
Process Governance
We’ll provide the guidance and framework needed to ensure your company evolves to a Center of Excellence (CoE) model to enable continuous improvement. We’ll help define the standards, patterns and best practices needed to adopt this mindset throughout the organization.
Business Value
Pain points include a lack of strategic alignment between automation initiatives and business objectives and resistance to change from employees.
We address these pain points and others by:
Helping you clearly define business objectives and align automation initiatives with your goals
Conducting thorough process assessments and identifying key automation opportunities, prioritizing areas with the highest potential for value creation
Creating a well-defined implementation plan including change management strategies, training programs and stakeholder engagement to foster adoption
Establishing key performance indicators (KPIs) that allow you to evaluate the impact of automation on operational metrics
Monitoring, analyzing and optimizing existing automation processes to further enable continuous improvement and value realization.
Business does not happen in a vacuum.
Technology and digital innovations are spurring business transformation, and growing requires adapting to new products and services — or creating your own. It is our job to provide the experience and expertise to help you create solutions and adapt to new services.